Privacy Policy

Introduction

Inuspheresis Perth and The IV Room Perth are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our website, submit enquiry forms, or communicate with our clinic.

By using this website or submitting your information through our online forms, you agree to the collection and use of information in accordance with this Privacy Policy.

What Personal Information We Collect

We may collect personal information that you voluntarily provide through our website or when contacting the clinic.

This may include:

  • Name
  • Phone number
  • Email address
  • Postcode
  • Information relating to your health concerns or medical conditions provided in enquiry forms
  • Any other information you choose to provide when contacting the clinic

Information relating to health conditions is considered sensitive information under Australian privacy law and is handled with additional care.

How We Collect Personal Information

We may collect personal information when you:

  • Submit a form on our website
  • Make an enquiry through the contact page
  • Subscribe to receive updates or marketing communications
  • Contact the clinic by phone or email
  • Interact with our website

Some information may also be collected automatically through website analytics tools.

How We Use Your Information

We collect personal information in order to:

  • Respond to enquiries and contact requests
  • Provide information about services offered by Inuspheresis Perth and The IV Room Perth
  • Assist with appointment enquiries or service information
  • Improve our website and patient experience
  • Send updates or marketing communications if you have opted in

Sensitive information relating to health concerns is used only for the purpose of responding to enquiries or providing relevant information about services.

Marketing Communications

When you submit a form on our website, you may be asked to consent to receiving marketing communications from Inuspheresis Perth and The IV Room Perth.

These communications may include:

  • Clinic updates
  • Educational information
  • Service announcements
  • Event invitations or newsletters

You can unsubscribe from marketing communications at any time by using the unsubscribe link in emails or by contacting the clinic.

Disclosure of Personal Information

We do not sell personal information.

Your information may be shared with trusted service providers who assist with operating our website and communication systems, including:

  • Website hosting providers
  • CRM or patient management systems
  • Email communication platforms
  • Website analytics providers

These providers are required to handle personal information in accordance with privacy obligations.

Personal information may also be disclosed where required by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information submitted through the website may be stored using secure third-party platforms used by the clinic to manage enquiries and communications.

While we take reasonable precautions to protect personal information, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete.

Requests can be made by contacting the clinic using the details below.

Website Analytics and Cookies

Our website may use cookies and analytics tools to help us understand how visitors use the site.

These tools may collect information such as:

  • Pages visited
  • Time spent on the website
  • Device and browser information
  • General location data

This information is used for website improvement and analytics purposes only.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage users to review the privacy policies of external websites.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Inuspheresis Perth
18 Jersey Street
Jolimont WA

Email: admin@inuspheresis.com.au
Phone: +61 412 573 225